SmallBizGenius Analysis

GoodSync reviews are overwhelmingly negative, citing issues with software functionality, unreliable customer support, and questionable business practices. Users report frustration with the product's performance and the company's handling of customer issues.

Category Breakdown

Scores based on analysis of 14 recent reviews

Customer Support

2.0/10

Reviewers consistently criticize GoodSync's customer support, describing it as unhelpful, passive-aggressive, and unresponsive. Many users report difficulty getting their issues resolved, with some claiming they received generic or dismissive responses from the support team.

9 reviews mention this

Software Reliability

2.5/10

Many reviewers report issues with GoodSync's software reliability, including sync failures, intermittent errors, and program lockups. Some users claim the software is prone to spontaneous errors and becomes unresponsive, requiring them to kill the process and reboot their machines.

8 reviews mention this

Licensing and Business Practices

3.0/10

Several reviewers express concerns about GoodSync's licensing practices, particularly regarding lifetime licenses and subscription renewals. Some users claim they were not properly informed about changes to their subscription terms or that their lifetime licenses were not honored after the company was acquired.

3 reviews mention this

Pros & Cons

What Customers Love

Offers many features and integrations Mentioned 1x
"The product comes with lots of integrations and provides many features to tweak the speed, the bandwith, etc..."
Stores backups in original formats Mentioned 1x
"Unlike competition they store backups in their original formats, i.e. no proprietary incremental and differential containers."
GoodSync application available on NAS systems Mentioned 1x
"Impressed with the new features like access to NAS using GoodSync's applications on popular NAS systems like Synology and WD."
One user had a positive experience with a support staff member Mentioned 1x
"After such incompetent service I was finally connected to a guy named James who knew what he was talking about."

Common Complaints

Unreliable software with frequent errors and lockups Mentioned 5x
"I encounter a bunch of intermittent errors."
Unhelpful and passive-aggressive customer support Mentioned 4x
"Unreliable software backed up by unhelpful, passive-aggressive customer support"
Software may not work as advertised, especially on Mac Mentioned 2x
"Do not buy this software: it is simply not working, certainly on a Mac!"
License activation issues after resetting Windows Mentioned 1x
"After resetting Windows, I had an activation issue…The support team responded with something along the lines of, 'It's cheap, just buy it again.'"
Updates can be frequent and disruptive Mentioned 1x
"Company a releasing almost a new version per week, which is inequally working if you update as they wish."

Common Questions About Goodsync

Answers derived from customer review patterns

Is GoodSync legit and trustworthy?

Based on the 14 reviews analyzed, GoodSync appears to have significant issues with both its software and customer support. Many users report that the software is unreliable and prone to errors, while others express frustration with the company's customer service. Several reviewers claim they were unable to resolve technical issues or cancel their subscriptions, leading them to believe that GoodSync is not a trustworthy solution. Given the overwhelmingly negative sentiment, it would be prudent to exercise caution before investing in GoodSync.

Based on 14 reviews

Does GoodSync have good customer service?

The vast majority of reviews suggest that GoodSync's customer service is poor. Users frequently describe the support team as unhelpful, passive-aggressive, and unresponsive. Some reviewers claim they received generic or dismissive responses to their inquiries, while others report difficulty getting their issues resolved at all. The recurring complaints about customer service indicate that this is a significant area of concern for GoodSync users.

Based on 9 reviews

Is GoodSync worth it for small business?

Based on the available reviews, GoodSync may not be a worthwhile investment for small businesses. The software's reported unreliability and the poor quality of customer support raise concerns about its suitability for business-critical tasks. Small businesses often rely on dependable software and responsive support to maintain productivity and avoid disruptions. Given the negative feedback surrounding GoodSync, small business owners may want to consider alternative file synchronization and backup solutions.

Based on 14 reviews

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